-We want you to love our products. If you're not satisfied, you may return them under the following conditions:

-Returns must be made within 14 calendar days of receiving the product.

-Items must be unused, sealed, and in their original packaging.

-Opened or used products cannot be returned for hygiene reasons.

-To request a return, contact us at info@apuspharm.com.cy with your order number and reason for return.

-Once the return is approved and received, a refund (excluding shipping fees) will be issued within 10 business days using the original payment method.

6. Complaints Policy

If you experience any issue with our products or services:

-Please contact us at info@apuspharm.com.cy with a full description of your concern.

-We aim to respond within 3 business days and resolve complaints promptly, usually within 7 business days.

-If no satisfactory resolution is reached, you may refer your complaint to the Consumer Protection Service of Cyprus or use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

7. Liability Disclaimer

-Apus Pharm Limited is not liable for any allergic reactions or skin sensitivities. Please read the ingredients list before use.

-Always perform a patch test before first use.

-Our products are cosmetic in nature and not intended to treat, diagnose, or cure any medical conditions.

-We are not responsible for indirect or consequential damages from the use of this website or products.

8. Privacy and Data Protection

-We handle your personal data in accordance with the EU General Data Protection Regulation (GDPR). For details, see our Privacy Policy.

9. Governing Law

-These Terms and Conditions are governed by the laws of the Republic of Cyprus.

-Any disputes will be subject to the exclusive jurisdiction of the Cypriot courts.

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