Face Cleansers

1. Legal Notice

This e-shop is operated by:

Apus Pharm Limited
Reg. Address: Vasilissis Freiderikis 33, Palais D’Ivoire House, 2nd floor, 1066 Nicosia, Cyprus

Company Registration No.: HE418756
VAT No.: 10418756D
Email: info@apuspharm.com.cy
Phone: +357 96260605 / +357 22022734

All products sold through this website are manufactured in Greece by Labbok Organic Premium Cosmetics and distributed exclusively in Cyprus by Apus Pharm Limited.

2. Orders and Payment Policy

-Orders can be placed online 24/7 through our secure e-shop.
-Payment is accepted via debit/credit card, PayPal, or cash on delivery (COD, if available).
-All prices are in EUR (€) and include VAT.
-Payment must be completed before the order is processed unless using COD.

3. Shipping Policy

-Standard delivery time: 2–4 business days.
-Shipping fees are clearly displayed at checkout and may vary by order amount and delivery location.
-Free shipping is available for orders above 50 Euros, unless otherwise stated.

4. Cancellation Policy

-Orders can be canceled before they are shipped by contacting us immediately via email or phone.

-If the order has already been dispatched, cancellation is no longer possible, and the return policy applies instead.

5. Return and Refund Policy

-We want you to love our products. If you're not satisfied, you may return them under the following conditions:

-Returns must be made within 14 calendar days of receiving the product.

-Items must be unused, sealed, and in their original packaging.

-Opened or used products cannot be returned for hygiene reasons.

-To request a return, contact us at info@apuspharm.com.cy with your order number and reason for return.

-Once the return is approved and received, a refund (excluding shipping fees) will be issued within 10 business days using the original payment method.

6. Complaints Policy

If you experience any issue with our products or services:

-Please contact us at info@apuspharm.com.cy with a full description of your concern.

-We aim to respond within 3 business days and resolve complaints promptly, usually within 7 business days.

-If no satisfactory resolution is reached, you may refer your complaint to the Consumer Protection Service of Cyprus or use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

7. Liability Disclaimer

-Apus Pharm Limited is not liable for any allergic reactions or skin sensitivities. Please read the ingredients list before use.

-Always perform a patch test before first use.

-Our products are cosmetic in nature and not intended to treat, diagnose, or cure any medical conditions.

-We are not responsible for indirect or consequential damages from the use of this website or products.